Problem Solving Process

 

MERSD is committed to meeting the needs of all of our students.  If a situation arises at the elementary school level where a parent has a concern, the following Problem Solving Process should be followed:

STEP ONE:  When a parent has a concern, it is important that the parent first begin with the staff member most closely associated with the situation.  By placing a phone call to the main office, the parent can leave a message with the appropriate staff member.  Details are listed below:

·      Academic or social concern – CLASSROOM TEACHER

·      Behavior concern (within the classroom) – CLASSROOM TEACHER

·      Behavior concern (recess) – CLASSROOM TEACHER

·      Bus concern – BUS DRIVER/ADJUSTMENT COUNSELOR

·      Lunchtime/recess concern – SCHOOL ADJUSTMENT COUNSELOR

·      Specialist class concern – SPECIALIST TEACHER (ART, MUSIC, PE/HEALTH, LIBRARY, TECHNOLOGY, FOREIGN LANGUAGE)

STEP TWO:  After meeting with the appropriate staff member, most situations can be resolved or explained.  If the parent continues to have concerns, the next step would be to meet with the next tier of support as outlined below.  By placing a phone call to the main office the parent can leave a message with the appropriate staff member.

·      Academic or social concern – SCHOOL ADJUSTMENT COUNSELOR

·      Behavior concern (within the classroom) – SCHOOL ADJUSTMENT COUNSELOR

·      Behavior concern (recess) – SCHOOL ADJUSTMENT COUNSELOR

·      Bus concern – PRINCIPAL

·      Lunchtime/recess concern – PRINCIPAL

·      Specialist class concern – PRINCIPAL

STEP THREE:  If step one and two are unsuccessful at rectifying the situation satisfactorily, a phone call or meeting with the principal may be necessary.  Parents should contact the school secretary to schedule a time to speak with the principal on the phone or in person.